Once we receive your project we implement a variation of the following steps:
- Design – Our account managers and engineers will design the best solution to accomplish customer objectives
- Proposal – We determine several well qualified carriers or service providers and submit multiple quote requests.
- Selection – Our team works closely with the customer to select the best set of of options at a reasonable cost.
- Implementation – Depending on the size of the project we will assign an account manager up to complex provisioning team to work with the suppliers to make sure the project is implemented efficiently and has minimum impact on our client’s operations. We provide status updates using custom designed cloud based smart spreadsheets that minimize repetitive email chains.
- Support and Monitoring – Depending on the size of the project we can implement circuit monitoring and provide trouble ticket escalation. We will make SLA credit requests and monitor the billing to ensure the customer is receiving optimum value. Our service can include free real time monitoring and reporting to help ensure up time and SLA compliance.
